FAQ

Silky Sleek is a start-up and we would like to keep our collections limited and small. We start with 10-20 pieces per item, that's why we offer a pre-sale. In this way you don't have to worry about your new favorite headwear selling out. And you will be one of the lucky few to get one of the 10-20 pieces we're selling!

Yes, we do! Check out our Delivery & Returns for more information about rates. In the Netherlands and Belgium, shipping usually takes 1-2 business days after you place your order for a parcel to be delivered. In other countries it may take longer. Please know that we usually ship out the same day - however we can't influence the amount of days a local post service takes.

All products are designed and manufactured in Europe. Our fabrics and prints come from Italy.

You can wear our scarves in many ways, for inspiration see our How to Wear page or follow us on Instagram to get inspired by our Silky Sleek family.

All the good things in life take time...Including the road to a 100% sustainable brand. We are committed to clear and transparent communication. There are a number of steps we have taken to become greener, read more in our blog Slow Fashion.

Silky Sleek is only available at www.silky-sleek.com. Subscribe to our newsletter to receive the latest updates about pop-up stores and new sales points.

You can contact Silky Sleek by email at hello@silky-sleek.com

We will refund your money within 14 days of receiving your return. Always keep the track & trace code of your shipment.

If you wish to exchange an item, you will have to return the item via the return process and order a new item via our website.

Our Kimonos come in two sizes: 36-38 and 40-42. Our headwear is one size fits all! However, if you still have questions, you can always contact our Customer Service.

On the maintenance label that is attached to your Silky Sleek item (or packaging) you can see how to best maintain your Silky Sleek item. For a detailed description see Fabric & Care.

We're sorry to hear you are not satisfied with our products and/or service. Please contact our customer service and we will try to help you.

All Silky Sleek items are gift-wrapped. But please don't hestitate to let us know when your order is a gift.

In Belgium & The Netherlands, so don't hesitate to ask your question in Dutch.